100% Satisfaction is Guaranteed!
We encourage our customers to order trial/travel sizes of our products in advance of a full-size purchase if there is concern whether the product will work with their skin.
If for any reason you are dissatisfied with your full-size product and wish to return it (unused, or slightly used), please contact us within 30 days of receiving your order. We do not offer returns on our trial/travel-sized products.
Email us at email@example.com, or call (503) 634-2282, Monday – Friday from 10 am – 4 pm (Pacific Time). We will provide instructions to ensure a successful return of the unwanted product. Upon receipt of returned item(s), a full refund, including original shipping charge, will be issued. If the returned item is only a partial return of the original order, the shipping charge refund will be pro-rated. Shipping costs to return product are the responsibility of the customer.
If you purchased our product(s) from a direct retailer, please contact the specific location for their return policy.
New Simple Shipping Rates! $3.00, $5.00 and Free!
With the launch of our new website last November, we have simplified and added more economical methods to get your products to you.
$3.00 First Class Shipping:
Orders weighing 13 oz. or less can be sent USPS (United States Postal Service) First Class. These orders will usually be limited to single items, sampler packs and individual sample sizes. This option will be offered upon checkout if qualified. Shipping confirmation/tracking information will be sent from us to the email address provided with your order. Orders placed late Friday or over the weekend will not receive shipping confirmation until the following Monday. Shipping rate is limited to USA and US territories only.
$5.00 Flat Rate Shipping:
Orders weighing over 13 oz. and totaling under $85.00. The carrier we use will be at our discretion–either UPS Ground (United Parcel Service) , or USPS Priority (United States Postal Service). In most circumstances your order will be sent via USPS Priority. Shipping confirmation/tracking will be sent via email from the provided carrier to the email address provided with your order. Orders placed late Friday or over the weekend will not receive shipping confirmation until the following Monday.
Shipping rate is limited to USA and US territories only.
Any order totaling $85.00 or more qualifies for Free Shipping.
The carrier we use will be at our discretion—UPS or USPS Priority/USPS Priority Flat Rate. Shipping confirmation/tracking will be sent in an email from the chosen carrier to the email provided with your order. Orders placed late Friday or over the weekend will not receive shipping confirmation until the following Monday.
Free Shipping is limited to USA and US territories only.
Estimated shipping times:
We ship from Woodburn, Oregon, Monday – Friday.
USPS First Class: 1-4 business days*
USPS: 1-3 business days*
UPS Ground: 1-5 business days*
*Dependent on destination address
Have a specific carrier request or need expedited shipping?
To request your order be shipped specifically via UPS or USPS, please call us to place your order directly and we will provide any additional cost information.
If you would like expedited shipping, such as USPS Priority Express®or UPS Next Day Air® or 2nd Day Air®, please contact us for pricing and delivery options. Call by 11:00 am Pacific Time to have your order ship same day.
Basic Expedited Shipping Information:
Prices are dependent on weight and destination – we ship from Oregon.
USPS Priority Mail Express®:
Arrives by 3:00 pm next day if order is received by 11:00 am, pacific time, Monday – Thursday only (shipping time is extended for mid-week holidays).
Price range example: $31 (1 lb., to CA) to $64 (5 lbs., to NY)
Order must be received by 11:00 am, pacific time, Monday – Thursday only (shipping time is extended for mid-week holidays).
Next Day Air® (by end of day)
2nd Day Air® (by end of day)
Price range example:
$24 (2 lbs, 2nd Day Air®, to CA) to $85 (5 lbs., Next Day Air®, to NY)
Need to ship outside the United States?
We ship USPS Priority Mail International to select destinations. Please call for available countries and pricing.
Price range example: $41 (2 lbs., to Canada) – $72 (Medium Flat Rate Int’l, to Great Britain)